RETURNS POLICY

 

We hope that you will love every piece you invest in from Eve in Eden.

In the event you wish to make a return or exchange, you can do so within 7 days of purchase.

In the unlikely event that the piece is faulty, damaged or not as specified in your order, we will gladly refund or exchange.

Please Note: 

  • Earrings are not eligible for return or exchange due to hygiene reasons.

  • Sale items are non exchangeable and non refundable.

  • Please ensure any jewellery returned to us for return or exchange is exactly as received - unworn and in original, undamaged packaging.

  • Unless the goods are damaged or defective or not as specified in your order, the purchaser is responsible for the cost of returning the goods. If the goods were faulty or incorrect then the cost of return postage will be refunded to you.

  • Refunds will not be given if the goods have been damaged caused by inadequate packaging when returning goods.

Exchanges or returns are accepted for products purchased online at www.eveineden.co.nz only. If you purchased your Eve in Eden jewellery through one of our stockists (retail store or online website), please contact the store you purchased from and they will assist with adherence to their policies.

If you wish to make an exchange or return, please email us at hello@eveineden.co.nz and let us know. We will review the situation and respond with the best course of action in accordance to our Returns Policy.

If it is decided that you will return the jewellery to us, follow the instructions below:

1.   Place the item/s and their original packaging in the original box or any other solid cardboard box and tape the box closed securely. Please note, refunds will not be given if the goods have been damaged caused by inadequate packaging when returning goods.

2.   Ship with your chosen courier or postal company and keep a record of your tracking number. We recommend using a trackable and insured method so that your carrier will refund you in the event of theft or loss during delivery. Please note, unless the goods are damaged, defective or not as specified in your order, you are responsible for the cost of returning the goods.

3.   Address for returned items will be supplied via email correspondence.

If you have any queries regarding our Returns Policy, please contact us at hello@eveineden.co.nz.